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Refund Policy

At GenXT Interactive Private Limited (“GenXT Interactive”), our mission is to deliver exceptional web engineering, mobile development, cloud architecture, and digital marketing services that drive verifiable business results for our clients worldwide.

We are dedicated to providing the highest standards of service, transparency, and client satisfaction. However, we understand that circumstances may arise where you may need to request a refund. Please take a moment to carefully review our official refund policy below.

01. Eligibility for Refund

We review and grant refund claims under the following specific circumstances:

Service Non-Delivery

If, for any reason attributable to our team, we fail to deliver agreed-upon contractual deliverables within the mutually approved project timeline, you may be eligible for a full refund of the unused portion of your payment.

Service Deficiency

If delivered service quality materially fails to satisfy technical specifications agreed in the statement of work, and our team cannot rectify the deficiencies within reasonable cure timeframes, you may qualify for a partial refund.

7-Day Cooling-Off Period

If you elect to cancel our services within 7 days of signing the service agreement (the “cooling-off period”) prior to sprint kickoff, you are entitled to a full refund of your initial deposit.

02. Refund Request Process

To initiate a formal refund review, please complete the following steps:

Step 1
Submit Written Notice: Email our dedicated accounts team at accounts@genxtinteractive.com stating your intent to request a refund, referencing your project invoice number.
Step 2
Provide Supporting Details: Clearly outline the specific reasons for the refund request and attach relevant documentation, email communications, or technical logs supporting your claim.
Step 3
Evaluation & Review: Our senior engineering and finance directors will review your project timeline, deliverables, and correspondence. We may request brief clarifying notes if required.
Step 4
Formal Determination: We will communicate our written decision regarding your refund eligibility within 10 business days of receiving all required supporting documentation.

03. Refund Processing & Settlement

Upon formal approval of your refund request:

  • Payment Method: Refunds will be issued directly via the original method of payment (bank wire transfer, corporate credit card, or payment gateway).
  • Processing Timeline: Please allow up to 45 business days for the transaction to be processed by international banking intermediaries and reflected on your account balance.

04. Non-Eligibility for Refund

Refunds shall not be granted under the following scenarios:

  • Change of Mind: We do not offer refunds if you change your mind after the 7-day cooling-off period has expired and active project engineering has begun.
  • Client Delays & Omissions: If project milestone delays are caused by client failure to provide necessary content, API keys, credentials, or timely feedback, refund claims are not eligible.
  • Third-Party Costs: Fees disbursed to third parties—including external domain registries, software licenses, advertising ad spend (Google/Meta), and third-party SaaS vendors—are non-refundable under all conditions.

05. Scope Modifications

We reserve the right to modify the scope and milestones of ongoing services as mutually agreed upon in writing. In such cases, we will collaborate constructively with you to achieve a fair resolution, which may include adjustments to future billable milestones.

Accounts & Billing Inquiries

For any questions or concerns regarding this Refund Policy, please connect with our billing desk:

Company: GenXT Interactive Private Limited
Billing Email: accounts@genxtinteractive.com
USA Phone: +1 (302) 555-0123
Registered Address: Krupasindhu Bhawan, Bhanpur, Odisha, India – Pincode: 753011
Thank you for choosing GenXT Interactive Private Limited. We appreciate your trust in us and are dedicated to driving outstanding technological success for your business.